Rob C

An EMBARRASMENT to the Audi name

Shocking customer service, avoid at all costs! Booked car in for an 08.00 appointment and told if I was there before 08.00, I would be first in with a rough finish time of midday. (just some minor safety recalls) Car dropped off at 07.50. Returned at 13.00, sat around until 14.15 with no communication of progress.....so I enquired......the car hadn't moved from where I parked it. Wanted to complain but the manager was "magically" not in his office. Bunch of clowns that give you the impression THEY are doing you a favour, do they these people not understand their customers have busy lives and can't wait around for at will - did ask for a loan car....and was told they are booked up to 3-4 month in advance!!!!!!...REALLY????? Only miniscule plus point was that the staff were friendly with lots of glamours girls walking about and middle aged men drinking coffee and congratulating themselves......shame they couldn't put as much effort in their customer services. Take my advice look elsewhere...unless you like wasting 6 hours of your life and being lied too. SHOCKING!