Wayne B

Car off road for 10 weeks. £100 per WEEK

Car off road for 10 WEEKS!. Car off road for 10 WEEKS! £10 a week COMPENSATION. After purchasing my car from Wakefield Car Shop I was unable to Tax my Car as the process of sending my details to DVLA was never completed by Car Shop and having no paper or Digital records as proof. This mean't the car was still in the previous owners name and DVLA stated that I had to take my car off the until a new log book could be issued in my name. After many visits back to the Car Shop, telephone calls and IGNORED emails over the 10 weeks and the amount of money and inconvenience it cost me of not having a car I was told that because of the nature and time this had gone on for that compensation from themselves was limited by Wakefield and was then given the contact details of a senior Manager at their head office to authorised any compensation. I emailed all relevant information to this manager to again be totally ignored. Sytner the parent company really needs to be investigating the level of customer Service at Wakefield car shop. This is not the first time things have gone wrong with Wakefield and being without my car but I'd be here all day writing this review. Will definitely NOT be returning any time soon to the Car Shop. UPDATE. So 1 day after publishing this review I got a offer from Head office for £100 compensation, which works out at £1.42 per day without my car. This is what you can expect from Car Shop Sytner Group.😱 UPDATE UPDATE. so after speaking with Michele Williams at Car Shop I was told that in her opinion £100 compensation is a reasonable amount for being without a car through their incompetence. I'm lost for words!!!. Wonder if it was her car she'd feel the same way. So now going forward with the CTSI COMPLAINT AUTHORITY Scheme for a final resolution to this problem. This is how much your valued as a Car Shop customer 😢 Date of experience: 01 September 2023 Edit Reply from CarShop - Wakefield 8 Dec 2023 @Wayne, I am sorry to read about your experience and I would like to try and assist with a resolution. I have contacted our central team and had a copy of the complaint that they have been investigating for you. Please reach out to me on michele.williams@carshop.co.uk and I can help assist. Kind regards, Michele Williams - Head of Business Designate, CarShop Wakefield