Mrs C

Appalling

Our car was towed to Sycamore on 21st November. We were advised that the car would be looked at on 30th November. The online booking came up and we completed the forms but the vehicle was already there so we were somewhat confused. We were then told our vehicle would not be ready until the Monday 4th December. I had previously advised them that I had non curable cancer and lots of treatment/ appointments and I needed the car back as soon as possible. I asked for a courtesy car so I could get to my life extending appointments . I was told by Joseph that he would call me back and he failed to do so. He clearly had no empathy whatsoever for our situation. Then we chased for an update on the 4th as we had heard nothing, to be told it would now not be ready until the 5th December. I was then told it would be ready to collect at 5.30 on the 5th December. I got a lift over to Sycamores which 25miles away and sat for 45minutes, only to be told it was not ready. Therefore I was now stranded at the garage. All of a sudden they were able to magic a courtesy car straight away!!! They then did not call again until 17.45pm on Friday 8th December to say it was ready, which then would have give us 15 minutes to do a 25mile journey. 16 days it took to repair my vehicle. We then collected the car the following week. My other concern is that we were originally quoted £964. When we collected the car the final bill just under £1500. We were not advised of the additional cost until collection. Communication externally to customers absolutely appalling. Communication within Sycamore - requires improvement. Ripping off customers with necessary work - definitely! Requires investigation - definitely. If it were a school they would be ‘special measures’. We have now ordered a new BMW i4 from a different dealership. So if you want poor communication, unhelpful staff and expensive unnecessary repairs then this is the place for you.