Michelle M

Worst car purchase experience from a dea

***19/12/2023 Update 5 Months on and still no update on the Tow bar supposed to be fitted, not even a sorry email, although case is with Motor Ombudsman I am now seeking legal advice as paying for a car that a part that was a requirement has not been fitted over a year on. ****All potential new customers please view pictures of the 1st car we had been handed, we gave them a second chance by taking a 2nd car and patiently waiting for the tow bar*** **Originally posted in July on google reveiw***Over a year ago we collected a 1.5 year old GLS pushed out the doors quickly, this wasn’t a small investment for us. Arrived home and actually took time to look around the car properly. Long story short this car at any value should never have gone on to the forecourt for sale 17000 miles on the clock and looked like it had done 100,000. We raised with the dealership immediately and submitted the photos, they agreed didn’t meet Mercedes standard pass to go out for sale. We agreed to allow them to rectify, it came back still unsatisfactory. We then said we wanted to return the car instead of easing an official complaint compromised allowing them to put things right agreed to wait for a new GLS that the CRO was driving. However this came without a tow bar, so agreed to wait. We have been waiting and paying for over 6 months with absolutely 0 updates/correspondence despite raising with Mercedes directly. In short avoid! High turn over of staff and very low standard all round cars & customer service. Before contacting the Ombidsmun Mercedes have the full case history if not resolved that’s the next step. I am a very reasonable calm person that would never go to the extreme of posting a bad review, however I think it is of interest for people looking to buy form Mercedes Blackburn! Small selection of photos there are more.