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Dreadful Marshall BMW Bournemouth

Dreadful experience at Marshall BMW Bournemouth. I paid for a BMW service contract. This indicated a target service interval of 20,000 miles or two years. I was planning a 3-4000 mile European trip early in the New Year, explained to the person who booked me in on the phone that I wanted to get the car serviced beforehand and was assured that there would be no problem. I arrived at Marshall BMW today with ~19,150 miles on the clock and was refused the service because "the key says still 1300 miles before the service is due". I explained the circumstances to the harridan on service reception and was told they would not make exceptions. What made it even worse was that she gave the reason as being "Marshall could not recover the fee from BMW". Nothing to do with customer service or customer satisfaction. Purely driven by greed. Must have been coached by Michelle Mone. She managed to out-do any of the Davis Walliams "Computer Says No" sketches by a country mile. Shame on you, BMW.