Lee

DO NOT USE!!! Thieves

Now where do I even start with this dealership… an inexperienced salesman Josh Mehmet and a manager Ryan Wixon who is useless at doing his job!!!! How this dealership makes money with these people working there I do not know. I made a call to purchase a new RS3 on the forecourt of the dealership, I spoke to a salesman called Josh Mehmet and discussed my options. We discussed the cost of the car and how much it would cost me monthly, I was happy with the figures so i made a £1000 deposit to secure the car. A couple of hours later Josh calls me back advising that there was a mistake with the monthly payment figures he gave me and they were unfortunately going to be higher than he first gave, they were increasing by an additional £80 a month over what he first agreed. I advised that this was not very good business and I didn’t want to proceed with the sale, he then advised that he would speak to his manager to see what they could do to fix this. A few hours pass and he calls back advising that he’s managed to get a reduction on the price but it’s still going to be £30 a month extra on top of what we originally agreed, he managed to talk me around into considering it so I asked him to send me over the quotes in an email so I can see the figures in black and white to decide what I would like to do, HE THEN ADVISED ME THAT THEY HAD SOMEONE ELSE INTERESTED IN THE CAR AND HE WAS NOT PUTTING MY DEPOSIT MONEY ON THE CAR TO SECURE IT UNLESS I SIGN THE DOCUMENTS AND GET THE FINANCE DONE STRAIGHT AWAY. Now, I’m not sure if this is the new salesman tactic but it’s coming across to me like this was blackmail from the salesman, what the hell did I pay the £1000 for in the beginning?? The following day I contacted Josh and advised I wasn’t happy with the figures and wanted to pull out of the sale as the figures were higher than originally agreed in the beginning, he then advised that the managers will not be giving my £1000 deposit back as this is toward paying for the managers time in trying to sort figures out on the car. NOW THIS IS A JOKE!!!!! A well established dealership in London looking for excuses to take peoples money off them and salesman trying to blackmail and pressure customers into buying a car, it’s disgusting, illegal and unprofessional. DO NOT USE THIS DEALERSHIP!!!!! I’m now having to take this to Audi uk and raising a complaint with trading standards and the ombudsman. I am fully within my rights under the consumer rights act 2015 of long distance selling laws and I’m well within my rights to have my money returned. Very poor Audi dealership