Anonymous

Customer of 7 years - Not any more

We purchased a Nissan Leaf from Glyn Hopkins MK 7 years ago. I work in the motor trade and I know how the system works. Overall we have been reasonably happy with MK, until this year. All the staff have changed, and the quality and level of service have fallen through the floor. We annually service the Leaf with MK, accepting the 'Main Dealer' issues you normally find. However, the last two services have been highly questionable. They list out work required on the car, and the quotes are eyewatering. Most of the work is not required. Last year they quoted that the front discs were lipped and the pads have 6mm left. The discs are not lipped. We took the car to a trusted local garage. They just pulled the same puzzled look I had. Just came back from this years service and things are even worse. The front pads are now 5mm left. Funny as we have done 10,000 miles this year. 1mm wear for ever 10,000 miles, pretty good going. The front of house immediately notified me that service levels had changed. The demeanour and lack of engagement and derogatory tone a sign of the worst level of management. Part of the vehicle handbook is to rotate the tyres annually - This should be part of the service, and has been for the past 6 years. Not any more. £84! The Leaf has a small battery. 20kWh. Fine for what it does. It was policy that Nissan customers were allowed to charge their vehicle at Nissan dealerships. It is in our owners handbook we obtained when getting the vehicle. For the last 6 years, they have charged the car. We need this to get it back home again.. Not this year - £74. I need not mention more than to say I was quoted £500 to change the brake pads!! Needless to say, we will never be going back to Glyn Hopkins MK. This is a franchise that appears to be going out of business. Funny how last year the manager emailed us to say if we gave them a 5 star review we would get a free service this year. We are looking to replace our Leaf. Certainly will not be venturing back to Glyn Hopkins MK. Neither will we be using the service centre. Avoid if you can.