Youssef A

Disheartening Experience with Post-Sale

I recently purchased a 2018 Porsche 911 991.2 GTS from Auto100.co.uk. While the brand reputation of Porsche and the inherent quality of the vehicle itself is not in question, my experience with the dealership post-purchase has been less than satisfactory, leading to a reconsideration of my initial positive impression.
 Shortly after the purchase (104 days, 1400 miles), I encountered several significant issues with the vehicle, including an oil leak in the turbo and severe corrosion on the exhaust clamps. These problems, likely pre-existing, were not disclosed at the time of sale. Additionally, the car arrived with a pitted and scratched windscreen and had noticeable swirl marks on the exterior, indicating subpar valeting.
 When I approached Auto100.co.uk for resolution, their response was disappointing and immediately dismissive. They insisted that these faults, even under warranty, would not be covered, citing them as normal for a vehicle of its age and mileage. This stance was concerning, especially given the dealership's promotion of itself as a provider of 'Quality Prestige Car Sales' with an inventory including high-end brands such as Ferrari, Lamborghini and Bentley, and rightly questions the value of their said warranty which I thankfully declined to extend. The dealership also repeatedly suggested that my expectations are to elevate the car to a 'new Porsche standard.' This is a misrepresentation of my stance. My expectation was, and remains, that a premium, high-value vehicle such as this would be sold without such significant pre-existing issues, or at least that these issues would be openly disclosed prior to purchase.
 The dealership's unwillingness to adequately address these problems, alongside their mischaracterisation of my expectations, has significantly tainted my overall satisfaction. It is disheartening to invest in what should be a premium purchase, only to encounter such challenges and a lack of support from the selling dealership.
 This review is intended to provide an honest and transparent account of my experience. While the Porsche 911 991.2 GTS is an exceptional vehicle, potential buyers should be aware of the possible challenges in post-sale support and the quality of care from Auto100.co.uk. I would strongly advise to take any vehicle you are considering purchasing from Auto100.co.uk for an independent assessment prior to purchase.