Joseph D

Run far away from this dealer

UNDER NO CIRCUMSTANCES BUY FROM HERE I'm hoping Jeremy from Mountbatten Car Sales does not reply with their account of events, as I did not have the pleasure of meeting them. I went to view a car in September of this year. After taking the car on a test drive, I was informed by Richard (a member of the team) that unfortunately, I would not be able to drive away with the car today as there was some damage that needed repairing. This was understandable and we agreed on a week that would suite best. Whilst there, I was not given the opportunity to view the service documentation for this vehicle. Due to working in the NHS and having varying shift patterns, I called Richard to see whether I can reschedule coming back to view the car for a second time and get an opportunity to go through the service history. Richard explained that this can be done however he "wanted a favour in return" which was for me to pay £5000 over the phone by the "end of the day". I am extremely disappointed that your salesman demanded me to pay the full amount over the phone without me being completely happy with the car and viewing the cars documentation, which any prospective buyer has the right to do. I have never been asked to make full payment upfront for a product or service without being completely happy. Upon investigation of the vehicle's MOT history, a recurring advisory was noted 'sub-frame corrosion'. It is important to note that I was not informed of this when we asked about the cars history, and was not possible to inspect on the test drive. Below is taken from Trading Standards which outlines: "As a customer when you buy a second-hand vehicle,you have certain legal rights. These are: - You are not misled by the seller, including how the vehicle is described - You are not pressured into a sale". Due to the lack of information provided to me and the pressure put on me to pay £5,000 over the phone without seeing the car a second time and the opportunity to through the cars documentation, I will never buy a car from here. Having paid a refundable deposit to secure the car, I have not received this back from Mountbatten after three months of chasing.