Lee

Disappointing Experience, Still Awaiting

My experience with Synergy Car Centre has been disappointing. I purchased a vehicle advertised as meticulously prepared to the highest standards with road testing and thorough evaluations promised during the preparation process. However, the vehicle delivered did not meet these assurances. It had persistent odors and undisclosed issues within the interior. Despite my efforts, the unpleasant smells persisted, impacting the vehicle's usability and comfort. Furthermore, the promised inspection report lacked detail, undermining confidence in the vehicle's safety and reliability. Subsequently, the car developed multiple faults, including dysfunctional USB ports, issues with the key fob, and most significantly, an inability to engage the reverse gear, rendering it undrivable. Despite multiple communications and assurances, I have yet to receive the promised refund for the vehicle, leaving me and my family without transportation. This situation has caused undue stress and inconvenience. I had hoped for a more transparent and satisfactory resolution, especially given the company's claims of exceptional vehicle preparation and customer care. Regrettably, this experience has fallen short of those assurances. I'm still awaiting the promised refund, and the lack of resolution has left me and my family in a difficult situation. I hope the company will fulfil its commitments and rectify this situation promptly.