Tre L

Unprofessionalism

Jason Draper group body shop manager for Bmw Stephen James Enfield is a liar and very unprofessional. My car was under their duty of care in which they damaged it twice. My EML came on upon collecting my car two miles down the road. An oxygen sensor issue which is in warranty should’ve been changed and replaced with new parts and handed back to myself with no qualms. Please see attached how Enfield Stephen James lie to customers multiple times. doesn’t do a job covered under warranty that covers them and yourself for costs. Bmw Stephen James Enfield doesn’t even deserve one star. I’ve read a lot of poor reviews exasperating like poor customer service etc. I actually left a recording device in my car the second time round and I am not surprised or dismayed to hear technicians bad mouthing customers, deciding themselves that they are simply not going to do the job. They couldn’t even be bothered to provide me with a vehicle inspection check on the engine management light issue.