Victoria H

Shocking service

Avoid at all costs I’ve just seen these reviews and I wish I had read them before dealing with carstore When we paid £99 to reserve the car it was taken off the site but in order to buy the vehicle it had to go back on the site for everyone to view, I was at work and had to keep logging on so no one else bought the car Simon told me yes the car is at risk So why pay £99 to reserve We bought the car and booked it for the 9th dec Had a call stating the car would be delivered 2 days later and I had to sort insurance so that’s what I did We were told the car would be delivered at half 3 on the day of delivery we had a call at 3 pm saying the car would not arrive and was due the day after . I could not go to work as I wasn’t insured on my old car by then at this point we decided to call the manager as Simon was not returning calls or emails the manager assured us the car would be delivered the next day so I took a day off work We were told we would get a call to let us know the car was on route as it was a 4 hour drive, by 12 no call we rang and emailed no one replied at 1 I was told the delivery guys were on route we waited at 4 we got a call the driver had just left and 9 pm the car turned up Not only was the whole process a shambles no one returning calls no replies to emails we were due £300 refund due to a Black Friday deal on a trade we were told this would be refunded again no replies to emails regarding this my partner rang asked for Simon to ring us back no such luck he rang again and Simon answered he was rude and abrupt and said refund would be in our account in 48 hrs we now wait What a stressful experience Yr paying large amounts of over the internet which is nerve racking in its self but to not have any response is not good enough if the car hadn’t have come I would have thought the whole thing was a scam When the car arrived the petrol latch doesn’t open without Brut force and my key is bent