Stephen E

Car not fit for purpose

What can I say about this Garage or where to start. It all seem to go so well at the beginning promising me all my requirements. But once I got the car it soon went downhill fast. I picked the car up it had a dent in the bonnet I was told it wasn’t going to be repaired but once the customer Service advisor seen the car he told me it should’ve been done this is yet to be done at my inconvenience. Also the satellite navigation system I was told was going to be updated with the latest software when I got in the car it was 2019-2020 To be told this will be updated with a card being posted to me. Once I left the dealership on my way home I noticed a worrying rumbling noise which sounded like a wheel bearing. On top of that the clutch pedal started to stick on the floor and I had to return it with my foot. This was immediately brought to the garage attention as I stopped in a service station to report it. To be told this could not happen as the car had been inspected almost disbelieving what I was trying to tell them. The car was starting to become and dangerous to drive. I then started reporting this and trying to find a solution with the Garage. But often waiting days before the salesman would return a call to me. At one time on the Monday morning I was told the sales Ard was going to ring me back as soon as he spoke to his sales manager I had to ring him some 27 hours later. • I ask that the things to put right where •The clutch •The wheel bearing •The satellite navigation update •The key fob which had developed a flat battery •The bonnet to be repaired and painted •Providing me with touchup paint as there was a mark on the back wing • The usual inspection which should’ve happened prior to picking up the car as I wasn’t confident it was done properly hence the Problems •The car to be cleaned I’m polished as there was scratches all over the car from where it was mopped but not done very well But what shocked me I was repeatedly told this was a five-year-old car and then what I would have to put up with and expect. Eventually I spoke to the main salesman manager Lawrence he had agreed to put everything right bar a new MOT on it because it was under three months. I asked this to people in writing as I often did this was on Friday, December 1st I had no email from anyone I chased it again December 4th. Only to be towed even though I have it in an email me being told that it was going to be updated to The satellite navigation which was dated 2019-2020 still would not be done as it was going to Costa Garage more than £30. I then had to ask the salesman that I was dealing with at the time to put this in an email so I have a paper trail. He refused probably 10 times after I asked him it’s my right to ask for this to be put in an email as you are a proper VW dealership. Finally he said he was going to agree to put that in a email some hour later I have not received anything not to my surprise. I was even told by the salesman that time was getting on and he didn’t have time to talk to me as it was getting past 6 o’clock. How unprofessional Garage has delivered a car not fit for purpose. I paid money for that car to have peace of mind which I felt to get. Over and over again I was promised phone calls which never happened emails that didn’t materialise. And again and again they keep going back on their word what they said they would do and not doing it. This was a lovely car if it was put right I’ve asked and gave The Garage many options to put this right even agreeing with the sales manager which unfortunately now is on holiday this week. I feel really letdown very disappointed and it’s given Volkswagen main dealerships in My eyes are very bad name indeed especially Citygate Watford A car that was delivered in a poor state visually and mechanically unsafe. A main dealer that had been promising me stuff that didn’t materialise. Now left without a car while we’re trying to sort this out being told they were not going to update the satnav now because it cost more than £30 feeding said and letdown. All I ever wanted was The Garage to communicate properly keep their word and get my car back as it should be Safe repaired I’m with Stuff done which The Garage did not honour. Ombudsman next