Abbie H

Had to get Police involved

Absolute nightmare. Paid deposit on car and then got called Thursday to say it was ready but told to collect following Monday. We turn up Monday having investigated their “compulsory pay it or don’t get the car £199 admin fee” and found there are no mentions of this in their t&c’s. Told that nothing could be done, just walk away and lose deposit so went ahead and paid remainder to find car not charged so was unable to leave. Then because I left a honest google review they then refused to hand the car over. We had to get the police involved to get a refund & have contacted Trading Standards.