Lee S

Terrible service, nothing but lies..

After viewing a used approved BMW (pre valet - new arrival) several issues were identified as requiring attention. Stratstone agreed that these issue would be done not only because I had identified them but as a matter of course for a used approved car. A deposit was paid and paperwork signed stating all relevant works would be done. A week later a call was received from Stratstone saying the works had been completed and the car ready. Upon arrival I was shown the car in a viewing room... Nothing done from the original agreed list and an additional very poor smart repair to the front bumper, masking tape lines- over spray and surrounding lacquer damage and to add insult to injury biscuit crumbs in the centre console.. The sales man a little embarrassed called in a second individual and both agreed that this was unacceptable and would be rectified asap with paperwork ammended. The following week was agreed for collection, my old car privately sold and insurance changed over.. The day of collection came and I arrived at Stratstone expecting everything done and had even tempted fate with a trip straight from the showroom to family in Kent... Not so, nothing had been done to the car whatsoever, the masking tape and over spray still there and along with the biscuit crumbs... The salesman merely shrugging his shoulders saying no problem these models always sell like hotcakes.. Time and money lost, huge inconvenience to the entire family and no F@£ks given...