Matthew W

Horrible experience.

I purchased a Lamborghini from Imperials for £175k through collecting cars the auction site (167,500 winning bid & 6k+vat fees to cc) on the 9th June. Imperials had stated the car had no faults. Cars listed on there must comply with the credit consumer act, where you have recourse should they be not-as-listed. I had good communication with Mason, Shaun’s Son up until day of collection, the 20th June. When I was there, he told me the car had the tyre light on, but would go out one I was ‘down the road as he’d just chucked some air in’, I asked if that meant it had a puncture, he said no. I took some photos of the car outside the dealership before setting off. I got home and the tyre light had not gone out, also I’d noticed the engine management light was on (and is shown being on in the pictures before I left them). I emailed my findings to Mason the next day, asking what to do. No reply. I emailed again on the 17th July, stating as I’d had no reply offering help, I wanted to exercise my right to reject the faulty vehicle within the 28 day period (credit consumer act). No reply. 16th August, another email sent by me. No reply. I informed Collecting Cars, at this point, who banned them from using their site, and I issued a ‘Notice Before Action’ on the 31st August. I was going to take them to Court for the amount of the service invoice I’d received to put the car right, for nearly £3k. The ecu report from the inspection shows the faults were present & being ‘reset’ for some time before I collected the vehicle. 3 days later, a reply from Mason! The first one since collection – attaching a signed order form by me (which I was given to do after already paying for the vehicle, & as I was out the door with the folder of service history in my arms) where I have waived all my rights to the credit consumer act apparently. It’s just disappointing, buying a car like this should be a great experience, and I’ve been let down by some cowboys. It’s luckily rare this happens now with second hand car sales, as things like the credit consumer act were set up to stamp them out. So please check the paperwork Imperials are getting you to sign when you are buying.