Rich M

Bournemouth BMW saved me - thank you

Late afternoon yesterday, on returning to my parked car, I discovered a problem with my BMW, I was 130 miles from home. I managed to drive to the Bournemouth BMW service centre on Wallisdown Road, Bournemouth, unannounced and without an appointed. Immediately, the staff there were keen to help me. As I pulled up outside, a member of staff came over to ask if they could help me. I described the problem and within minutes he took my car off to their service room whilst I waited in their customer waiting away. I was offered free coffee and biscuits. Even the lady that was cleaning made polite conversation with me and was welcoming. I'd like to add that the technician was about to leave but stayed on to sort out my car for me. Within about 30 mins, my car was fixed and I was thankfully able to start my long drive home. How different the evening would have been had it not been for the amazing help and support of the service centre. As I drove home, it made me so proud to be a BMW owner and can't speak highly enough of all the staff that have saved my day. Thank you so much - what superstars and great service.