Olwen R

Olwen Reekie

This is a 100% honest review. Brace yourself as its a long one! We bought our car the end of May 2016,after a few days we noticed a very loud squeaking noise coming from the front of the car and after speaking with our friend who is a mechanic he said it sounded as though the suspension had been sprayed with WD40 for a quick fix but what it actually needed was white grease as the WD40 would only last so long, so that was no big deal and we were just going to go to him to get it fixed but after a week the engine management light came on, so i called and spoke to a woman called Leeann and she was so rude it was unbelievable, Never have i ever dealt with anyone from a business like her! I have since learned she is actually the owners wife and i think that is why she can speak to anyone however she wants as shes hardly going to lose her job, anyway, we were told to come up and they would put it on the diagnostics machine, after that Deryk (the owner) said they would clear the diagnostics machine so that when the engine management light came back on they could get a clear test, Deryk also assured me that even if it came on after the first 30 days that we were covered for it would still be fixed. I will be honest we were very anxious about that especially after reading the reviews on here that very night, however, the light came on after the 30 days and when i emailed Deryk to let him know he said that was no problem and to bring it back up to be put on the diagnostics machine again, so this was done and the problem was recognized and it was also pointed out that i needed new suspension arms after querying the squeaking noise. Due to certain life commitments i did ask for a courtesy car and was told that i would have to wait on one coming in and they would call me in a few days, one week later and no phone call came. So just over a week later i was driving along and a woman behind me got out of her car and told me that my exhaust had fell off, so i had to go back and collect my exhaust, this happening along with the fact i had not heard back from the garage was the last straw so i took the car along with the exhaust back up to Deryk where i was greeted with the very pleaseant (NOT!) Lee! i told him i would like to speak to Deryk as i have had numerous problems with the car and only had it just over a month, Lee informed me that Deryk was in an interview and would be an hour so i would have to call in the morning, i told lee i was happy to wait and this did not go down well, he then told me that Deryk would be finishing when the interview was over implying that he would just ignore the fact i was there with this pretty big problem and drive away in his car. Never have i ever heard of an owner of a company having set finishing times. Anyway after a bit of back and forth i was then informed that Lee would be finishing soon and locking up and basically if i didn't leave he would in his exact words "just turn the alarm on and lock the door and leave me in there for the night" I actually think even after he said that he began to recognize how absolutely stupid he sounded and tried to retrace his steps. He went away and seen Deryk who told him to take us out of the main office and put us in a manky portakabin away to the side as he had customers coming in and there was no room for us to sit in there and wait. I will add this portakabin was seminally Deryks office, even though there was boxes being stored in it, a manky microwave and kettle, no computer for him to do his paperwork, no phone and old paperwork that dated 2014 sitting on the desk so i really doubt it was his office and i believe this is where the pissed off customers get put in case the other potential customers get wind of what an absolute shambles the business is and it puts them off. So after over an hours wait Deryk finally arrived, we also notified him that the other exhaust was being held on by putty and a bracket so no doubt would fall off sometime soon also, i did say i wanted a refund as this was now my forth visit to them on regards of my crappy car i was sold but Deryk said that the car would be completely fixed for free and low and behold there were two courtesy cars available and i was next on the list to be called in to get my car fixed, what are the chances! Now don't get me wrong, it is an older car and things happen with cars which is understandable but to give you an idea of the car that was sold to me by telling you what was "fixed", we needed two new suspension arms and the rest stripped down and greased, a new intake pipe, a new outtake pipe,and the exhaust re welded on. If that had been the end of it this review would have been entirely different as give them their due they did fix the problems that we discussed BUT on my first initial visit i mentioned that sometimes the brakes would make a grinding noise, not all the time and not when i was doing a great speed, even sometimes happening when i was pulling out of my street, Deryk informed me that it was probably water on the breaks and since it did not happen all the time he said it was obviously nothing major, but as i was driving along today i went to press my brakes and my foot nearly went through the floor and i had to crash into a kirb to stop myself coming out a junction. My brakes completely failed This car has been an absolute shambles since the minute we bought it and Deryk should be absolutely mortified with the cars he is selling to people and the reputation he has, even the lady that came to read my gas meter said she has heard nothing but bad things about Broxburn Motorzone. I wouldn't take a car off them for free!! Their customer service is disgusting, the girls that work there cant even take a bloody mobile number down without getting it wrong THREE times! you can tell to look at them they aren't professional with the way they present themselves. Thankfully my kids were not in the car when i crashed or i would not be sitting here writing this review. Please take note of my review, if i was fabricating it in any way i would not have admitted that they fixed my original problems for free and i would have only mentioned the bad points. I have now had to take a picture of a post-it note next to my mileage deeming it not fit for purpose and send it to the consumer ombudsman with full details of these and the problems with the car, so now i have to go through the long route without being able to drive the car to try and get my money back. Luckily we did not get an MOT with the car so Deryk has no way of proving that the car did not have this problem when it was sold to me and since this has happened within the first 6 months of purchase he will be held responsible for this. If you need to report Broxburn Motorzone please contact the Consumer ombudsman instead of trade and standards as they can take you through the process alot quicker.