Paula S

Great car, poor service

Bought an Audi TT from this garage late July 2023. It was £34k and the nicest car I have ever owned. We had to buy it without seeing it but as it was an Audi dealership we felt sure they would guarantee it was in good condition and checked over (149 checks?). It was not on the forecourt as it had just been traded in but we were told it would be properly prepped so we arranged delivery. The dealer wanted it in their month end figures so it arrived 31st July, costing us a month of car tax we didn't use. The delivery driver had damaged an alloy and the best Audi offered was a garage an hour drive away to fix it. We ended up arranging and paying for the fix ourselves and did not get the cost reimbursed for a month, despite chasing. Love the car but it had a dashboard knob missing, a stone chip on the front wing and scrape marks where someone had hit a bush. It also had 41 psi in the rear tyres - 149 checks don't include this clearly - These issues would have been sorted if it was going on the forecourt but they rushed it through and didn't bother with the checks because they had a buyer. Do not buy from this garage unless you have been round the vehicle with a toothcomb in person first.