Stacie

Extremely Disappointed – Avoid Mangolets

I wouldn't wish my experience with Mangoletsi on my worst enemy. This dealership has managed to turn what should have been a joyful car ownership experience into an unending nightmare. 

I purchased a Fiat 500e from Mangoletsi at the end of August, and what followed has been nothing short of a horror story. I've owned the car for just over a month in total, as it has spent the majority of its time at the dealership due to repeated breakdowns. Since the first breakdown in the end of Sep, I have rarely been able to drive my car (now is mid-Nov!), as it continues to exhibit the same problem over and over again.

 What's truly maddening is their inability to fix the issue. Despite multiple visits and what seems like countless attempts at repair, the problem persists. It's as if they're throwing darts blindfolded, hoping to hit the mark. Well, I'm here to say that their aim is abysmal.

 If this wasn't frustrating enough, Mangoletsi's customer service is a train wreck. After leaving my car with them for what turned out to be a never-ending saga of breakdowns, I was repeatedly told that a courtesy car was "unavailable", even during lengthy two-week repairs. I would call them dozens of times per day, only to be met with ringing and no response. And if, by some miracle, you do manage to get through, be prepared for the runaround.

 They have an incredible talent for promising to "look into the case" and "call back in the afternoon." Spoiler alert: they never do. It's a never-ending cycle of frustration.

 In summary, Mangoletsi has turned what should have been a simple car purchase into a never-ending nightmare. If you value your sanity, time, and hard-earned money, please steer clear of this dealership. There are countless others out there that actually value their customers and provide reliable service.

 Mangoletsi, you should be ashamed of your complete disregard for your customers. This is an experience I wouldn't wish on anyone.