ANONYMOUS

** DREADFUL AVOID AT ALL COSTS **

If I could have left a 0 star review I would have. I have personally worked within the main dealer network since 1999 and never in all my years have I come across deal prevention like this. My partner wanted to buy a Mini Countryman for which we have the funding in place so we started searching around for a sensible value for money vehicle...after seeing the car she wanted advertised with a main dealer group I said to her "that's the car to buy" as there would be the back up of Hartwell being a main dealer group so the car would have been checked and prepared to a proper standard. The issue came when we tried to actually buy the car...My partner called to place a deposit on it with the view that we could get the finance paid out and transfer the remaining deposit and arrange to collect the car on a day that suited our very busy life, only to be told that the car must be collected within 3 days even though the car would be fully paid for up front. Disappointed doesn't even come close to the way we now feel about Hartwell group and our experience!! It's no wonder that over half of the reviews on Trust Pilot are 1 star!! I have worked for a range of small to large groups over the last 24 years and never have I come across a ridiculous rule like this! Just think how much additional business and customer satisfaction you'd build if you just took a common sense approach!!!!