Mrs J

Not a great experience

Went and looked at a Gt86 for my son priced at £17,995. Upon showing our interest in the car we went inside to then be told that in actual fact it was going to be sent back to the Maidstone branch and priced up at £20.990. We questioned this but apparently the manager at the Maidstone branch would not reduce the price. At this point I wished we had walked out but I knew our son had his heart set on it. At first there was seemingly nothing they could do to reduce the price in any way. Then we were led to believe we could have some of the added products thrown in i.e. wheel/tyre insurance, minor dent insurance and Gap insurance which we thought was at least something to make up for it. But on the day we collected it and they asked my son to transfer the money first we realised by the amount they wanted and by looking again at the paperwork that it wasn't actually the case at all. Instead we were just given a discount on the price of the added products. Even when we came to pay they couldn't take card payments of over £5000 and my son's online banking needed extra verification via a card reader so we ended up having to drive home to make the payment and then back again. The whole experience left us feeling we had been cheated and I wondered how much commission they must have made on the sale and on the insurance products all at our expense. I am just glad that my son is very happy with the car!