Lee H

!! DO NOT BUY FROM THIS GARAGE !!

Apologies for the capital letters, it probably makes this appear like it is going to be some unjustified rant but I have genuinely never experienced such horrible service and what I am almost convinced has been largely orchestrated by them and the fact they are covering for a fault they were aware of. 12th September I bought a Ford Mondeo, to be fair to them and the previous owner it drove perfectly on the day and looked spotless inside and out it was hard not to say yes. Three weeks later the cars gearbox malfunctions with my 2 and 4 year old in the car on an A road causing me to pull over, I just about made it off the road for the car to get stuck in random gears or neutral. After AA, RAC and a Ford garage inspection they told me a new gearbox is required. On their invoice they reference the Consumer Rights Act 2015 twice, however they do not adhere to this and would not accept my request to return the vehicle. Bought for £5700 and with a £5000 quote from Ford for a NEW, not refurbished gearbox it was not something anyone could be expected to keep. I live 2 hours from the garage, it was slow to start shortly after buying it so I put a new battery in it and did not consult the garage, something they maintain voided their warranty and is the sole cause of the gearbox breaking......I accept it says on the warranty they should do all the work but is it unfair of me to pay and not request a reimbursement for a new battery? Seems normal wear and tear and safeguarding for the cold weather. The argument for them not adhering to the Consumer rights Act 2015 is that the warranty was voided, but the warranty is not what is in question here is is the sale of goods not fit for purpose within the 30 days. Sadly after much expense on my part, I sent the car back on a flatbed truck to them to attempt to fix it (even though I do not trust for one moment any work they would do) and they ignored my emails all of a sudden, I sent the car Friday 3rd November 2023 and it was placed in a parking bay next to the garage and have evidence attached. Saturday morning comes and I call for the first of 4 phone calls to request they move the car to a place they would prefer it rather than leave in the car park, each time I was fobbed off as they were busy. Monday morning comes, I call up to check they have moved it and the response I get is the car isn't there. It appears of have been stolen, now I obviously have no choice but to accept some responsibility for that I guess had they just helped a customer they have basically screwed over and offered no real support other than to blame my batter change on an automatic gearbox completely failing. They couldn't even be bothered to show any emotion, just we will call you back later. I just cannot believe this is their service level and it leaves you no alternative other than to be suspicious they didn't want this car back they knew it was a bad car, for all I know they had someone remove the car because they know I am not local and now I am left out of pocket, no car and very little recourse other than to take them to court. IF you do not believe this please search reviews online, I since found plenty of bad reviews, taking them to court and them just not giving a damn. Do yourself a favour, there are so many cars out there, please please do not buy anything from them. I will do all I can to help raise awareness as I know I don't deserve this and neither does anyone else especially in a time where life is already so hard and expensive. If you want to contact me I will happily speak to anyone, I have no doubt there are more like me out there.