Jonathan

Probably the worst car company in the wo

The utter incompetence of this service center is hard to summarise in polite language. I am going to try in the following… We bought new Audi A6 from the dealership next door which included 3 year warranty and an additional year of paid warranty service with the service center. We were so naive! Issues with the car were not excessive, but at every stage the service team were utterly incompetent, regularly rude, and always uninterested and deliberately unapologetic. At points I would argue they were criminally negligent. At points it felt they were deliberately breaking the car. We escalated to their management who could not have cared or done less. Nick Crabtree requires special call out for utter indifference to the complete and comprehensive failings of his organisation. The car would return from every service with issues that did not exist before going in. Some problems were ‘critical’ issues. Highlights include completely forgetting to to actually service the car when having it for 48 hours - we we found out after it was returned and every warning light exploded on the dashboard 24 hours after picking it up - and paying £460 for the service. It turned out they plugged it into the computer but didn’t do anything, forgot to!(!??) then just put it back on the lot. That forced the car to stop working 24 hours later and required returning to the service center after breaking down on the road. No actual issues were identified. After one service (no pre-issues) within 24 hours the car started to display electoral fault warnings. We called the garage. Who said this wasn’t a problem. An hour later the car stopped dead in the middle of an A road, as the alternator had stopped charging the battery. My wife was an alone adult with an 18 month old baby in the back. Audi roadside took 6 hours to arrive and identified the issue, which had miraculously materialised within 12 hours of leaving the garage. Management at the garage didn’t care. Call out to Dom Partl on this one for putting my family in significant danger. Just utterly incompetent, at best!! Outside of breaking the car; their issues include taking 5 attempts to update out address, giving us courtesy cars with 5 miles of petrol in them, and repeatedly asking me to drive the 35 minutes (each way) to the center for ancillary parts that weren’t there when I arrived. Those last parts may seem petty, but so just want to show how incompetent every single aspect of their service was. Utterly awful. I would take my car ANYWHERE before here. Happy shopping.