Ardian G

Very poor quality of service

My audi A4 avant had a Ticking noise on the right front wheel, I booked the car in at Oxford Audi and had to wait a month and a half for the appointment, My car has been at Oxford Audi from Monday the 30/10/23 and I had an email and text from service repair department confirming that there is no issues with the car, I have proof of than on my emails, I spoke to them on the phone and was given the same answer no issues with the car, So I offered to drive to Oxford Audi and take my car out for a drive with a technician so he can hear what I hear when I drive the car, Than the service an repair manager informed me that they have found the issue and it is the front drive shaft, Which is not is the cv joint, I've been trying to call them this morning 45 minutes on the phone waiting for someone to answer amazing, Than I spoke to the manager Hannah gave me an update and the price of repair that if I have the work done I wouldn't be charged for the diagnostic, than on an email right after the conversation on the phone I was given a price off £1447.26 🙃 the price on the phone was £1294.26, They take customers for mugs, And Than before all this Hannah puts the phone down while I was on the phone and tells me that the line cut off, Disgusting customer service.