Anonymous

Excellent Cars? but not Customer Service

Wish I had read reviews before going here, although I didn't end up getting the car. We had poor customer service from this place even during the purchase, so we decided to back out. After this we got threats of legal action and costs which weren't explained clearly when signing agreement, although they are there in print. Everything seemed ok at first, sat down after choosing car, paid deposit and signed agreement. The day after the finance agreement deposit was completely wrong and we tried to call for 2 days to sort it out, but no one was there to help. They just kept saying call back. They eventually tried to contact us 5 days after but by then we had changed our minds due to poor customer service. The correct finance amount came through a different company eventually without them informing us they had sorted it. They then started kicking off as they said they had got car ready, even though we had not accepted the finance agreement, which seems odd to me. They are now demanding £500 on top of deposit of £100 I paid, as it's in the small print of the agreement or we take the car. Funny thing is it says pay in 7 days or our legal team will be contacted, yet they don't tell you how to pay it, this is how poor they are! I had a few words with the person who wrote the letter and explained why we backed out. As of now he is going to call me back after talking to staff. Not sure what about though. End of the day we backed out due to poor customer experience. Even after paying £600 for nothing I still saved £1500 getting better deal through Bristol Street Motors due to the APR. Also got piece of mind as their customer service has been excellent. If they can't provide a good experience selling then I hate to think what the after sales would be like.