Alan J

Avoid Wearside Autopark

I collected the car from Autopark and, although the car had apparently been serviced there were obvious problems with the car from the outset and the service book provided with the car had no record of a service being carried out. The parcel shelf was missing. I got in the car, and discovered the windows didn't work, all of the windows were stuck shut. The entertainment system was frozen too, no radio, and no Bluetooth. One Autopark staff member directed me to the phone number for the warranty company and told me it was between the warranty company and myself to sort out any issues with the car. Another salesman agreed as I'd had the car less than a day that they should sort out the problems. I was loaned a courtesy car while the windows were sorted out and a replacement parcel shelf was provided. The entertainment system began working sporadically over the first few days then after a while it was fully functional. After a few weeks the ignition key fell apart and the spare key wasn't working. The ignition key was replaced and the spare key required a new battery. I also found out the 1 year breakdown cover, really doesn't cover much at all. I had to pay to have diagnostics done, present the results to BlackStar (warranty company) who then refused to cover the work that needed doing. I later discovered the air conditioning system wasn't working. This was detected before the end of my 6 month warranty so Autoparc had it fixed. Now the wipers won't shut off and I have to take time off work and book the car into a garage to have it fixed. I would highly recommend anyone buying from Autoparc to have it checked carefully and do not trust that a service was carried out. I also think an extended warranty might be wise.