James

Customer service severely lacking

On the day of collection (Monday) was informed all was ready. I collected my car and headed home after a very brief introduction to the car and controls. I was informed I would be given a call on Wednesday to ensure all was satisfactory. 3 Wednesdays have now been and gone, no call. Maybe they don't have a phone? Oh yes they do. The salesman interupted our conversation and took 3 calls on his mobile whilst he was briefing me on the car. I was given lots of information on Mercedes and how easy they were to steal unlike Toyota. Why didn't this dealership know about WB 853 ? Why was the car not modified pre sale? On calling to ask about this I was advised to get GAP insurance! The service book isn't up to date. I was advised to drive a 90 minutes round trip to have it stamped and updated. The car mats were missing, again drive 90 minutes and you can have them. Why were they not in and ready on day of collection? Great pre collection checks! Obviously once RRG Bury has your hard earned cash, they care not!