Lee B

Poor experience

So we enquired about a car they had for sale and arranged with one of there salesmen to view the car, when we arrived it was havoc. Know where to park other than at the other end of the industrial estate. We walked back to the dealership to find out the car was at the back of there valeting unit, after a while we finally got the salesmen to move it forward a bit so we could look over the car, the floor of the unit was soaking wet from the valeting bay and we kept getting spray from the jet wash coming over whilst looking at the car. Once he had pulled it forward the salesman just disappeared. We spent an hour looking over the car the best we could in the small wet space they had left for us. After an hour one of the valeters came over and asked if we wanted to test drive it. We said yes and he had to move at least 6/7 cars to get the car we was looking at out of the valeting unit. After another half hour wait to get the car out we finally had contact from the salesman again, we asked to test drive it, to which he said ok but it has no fuel in it so will have to go the the petrol station to put some in. Bearing in mind we had an appointment that had been booked in for over a week to do this and they still wasn’t prepared for us. Went out for a test drive and the salesman just kept talking and talking and talking. Not even about the car half the time. We got back and had a chat about things we had found that we wanted doing if we were to purchase the car. Brake were very worn with big lips on the disks, wheels were kerbed, a damaged seat and the rear tyres were worn on the inner edge. They didn’t agree to do any of the work unless the mot guys said it needed doing. Anyway I knew the brakes would need doing as they was pretty bad, so we agreed a deal. We then had to chase them for an update on the parts we wanted doing. When they finally got back to us they did the brakes and the wheels but not the tyres. So we accepted it and paid for the car, now bear in mind this was a £55000 car and not a £5000 car. Anyway after them telling us they needed 2 weeks to get the bits done and prep the car for collection. We agreed a date and time. We also purchased a 3 year RAC warranty with car and the car also came with a 30 day warranty from RDM. Collection day, we turned up on time again to know where to park again. We looked over the car and finalised the sale with them. Drove it home and organised a detailer to come and clean the car properly as the job the dealership done was terrible. After the car sitting in the garage for a few days we pulled it out to find a small patch of oil on the garage floor. After inspection we found the drivers side turbo was leaking oil. So we emailed RDM to get it done on there 30 day warranty, they told us we had to use the RAC warranty we took out when buying the car. We disputed this and after allot of chasing and hassle they said the car would have to go back to them for repair if it was covered under there warranty. Anyway after chatting with friends and family about the shambles’s this company has given us already we decided to get it done ourselves as we didn’t have any trust left in them now. We basically washed our hands of there poor service and attitude (I’m sure you’ll see there attitude in there reply to this review). So to sum up this company they don’t have cars ready for booked in viewings, the salesmen don’t really do any selling just paperwork, there warranty’s are not worth the paper there printed on, they do t use genuine parts as we found out the brakes they replaced where not genuine items and they just want maximum profit with little work.