Kareem

Awful service, please do not go there.

Absolutely disgusted by the way me and my car were treated at Whetstone Audi. Truly disappointing experience, from the moment I drove into the dealership. Firstly, I had a rude service technician who aggressively hand gestured me from pulling into the dealership so that he could park two cars along the main road away from the forecourt. The awful experience continued when I went into the dealership and up to the reception. Both receptionists looked me up and down with a disgusted look on their faces, which made me feel extremely uncomfortable and unwelcome, especially given I was bringing my car in for a recall which Audi UK had requested customers to do. When the receptionist did finally acknowledge me, it took her 5 condescending attempts to understand my name correctly (which was far from difficult to say). The horrific experience continued when I came to collect my car and saw it parked at an angle along a dropped kerb by an A1000 high road, and away from the dealership. Words could not describe how appalled I was to see how my S3 Vorsprung was left ‘dumped’ on the side of the road after being in the possession of a Group 1 dealership. When I went into the dealership to ‘collect’ my car I asked the receptionist why my car was parked in the way it was. She replied “I don’t know” and walked away to speak to someone. At this point I was given dirty looks by the staff members being approached by the receptionist and observed muttering. When I was eventually approached about my issue with my vehicle, I was told “we parked it like that because there wasn’t anywhere to leave it, and we knew you were ‘on your way’. We usually leave customers’ cars parked along the road because we know they’re wanting to ‘get out’ quickly”. I responded that it simply was not good enough and then said I would be making a complaint about this. At this point the staff member replied with “please don’t fill out the survey. I will get someone to speak with you about your experience”. I spoke with one of the service managers, who although sat me down and was pleasant, was not able to accurately explain (and justify) why my car was parked the way it had been, and why the receptionists were so rude. Instead he mentioned how “surprised” he was, as “usually they receive positive feedback”. Furthermore despite being told to falsify a 5 star rating on the premise I gave the dealership the opportunity to undo the wrong, they ended up saying to me that they were not prepared to go further than an apology and asked me to fill out the survey in the way I see fit. The only reason I got my S3 vorsprung is because I had been an Audi fan for a long time. However after this experience, I will not be buying another Audi, and very much regret taking out a service plan with Whetstone Audi directly. As mentioned, I have been an Audi Fan all my life and this has changed that. I would strongly advise Group1 and Audi UK to investigate this site and customer service, and explain to me why this level of service is acceptable, by any stretch of the imagination.