Paul T

Woeful, terrible

The place to expect to abysmal customer service is not BMW but that's what I have received from this branch. Total disregard for a customer, poor communication and left with a car they tell me is unsafe to drive but I have no options nor did they present any solutions. Here goes, you decide what is fair or reasonable... I got a recall letter to take my car for an inspection of the EGR if it met some conditions, it met them so called the number, no answer, sent an email and got a reply saying to book it in online which I did for the next available Saturday morning. I got an email confirming my booking for Wednesday 25th October at 10.45... No discussion or check to see if it suits, a lovely guy called, explained I could drop off before work at 08.00 and collect after, if it needed an EGR they'd have to order one in the rebook to have if fitted. Fast forward to tonight, the anti-customer service agent called my at 17.58 to say if the car needs an EGR after inspection tomorrow then it couldn't be released to me as its unsafe, no offer of a loan car while they fix their unsafe car on a product recall... This horrible individual then goes away, speaks to his manager and confirms the same story but adding that it will indeed need a new EGR, which he previously said is unsafe but happy I drive it around nonetheless! I now have a car they say is unsafe but I need it for work this week and the weekend and cannot not drive it! Totally disgusted by this situation, woefully bad customer service and I'd recommend anywhere else but these disasters!!