Richard B

Thank the Dutch for solving this problem

I bought a 2016 E220d with low mileage, 36000 and with the digital dash. Never had the chance to take it for test drive, bought it there and then. £20000 + 2010 Freelander 2.2Tdi XSe with 115000 on the clock, needed constant TLC. On taking delivery the issues started, electronics and brakes (ABS). Minimum three times back under warranty, problem still there and emails now ignored. Now 8 months down the road, 36000 is now 42000. "B" service flashing, not sure how it works but I believe one year "A" 12000 miles and following year "B". No choice its got to be a Merc dealer, I want to keep the log book upto date electronically and peace of mind. This time handed the car over to the largest Dutch Mercedes-Benz dealership, I told them about the on going issues with the car. Conclusion: They found passenger side rear wheel inner tread down to the steel wire, all other tyres showing excessive degredation and battery needed changing. The wheel alignment, balancing and tracking was well out of tolerance. So "B" after 6000 miles, new battery and new tyres with alignment, balancing and tracking brought back into tolerence and she drives like a Mercedes now. PROBLEMS GONE! The requested full report that I got from the Dutch dealer was forensic, last service was October 2022 so one year exactly. This says a lot about about the UK dealer, a Dutch dealer just wiped the floor with them. I wonder if a least an apolgy?