Andrew G

Stressful

Buying a car should be a pleasant experiance….. Not here…. Firstly we were barely acknowledge when we arrived for our appointment. We had to ask if there was anyone to see us after we had been waiting a while. A sales advisor eventually came to see us and took us to to see the car that we had paid £149 for to be transferred from Bristol to Wakefield. He didnt seem to know much about the Mini Clubman that we were interested in. We agreed that we would like to go ahead with a part ex for our car and the advisor said he would sort a valuation out for us. When he came back he was very condescending implying that we had not been truthful about the condition of the car on the online valuation but said despite that he would get the best price he could. A young lady then came o us to say that she would be dealing with us. She then gave us a ridiculous valuation for our car, when we queried it she then came back with a valuation of £1k more saying it was a mistake!! We were tried to be talked into every extra that they could but when we declined, Rav was back to basically try to bully us to take some sort of protective coating for the car. Not happening. !! When we eventually were finished with all the paperwork we were asked to wait a few minutes for the keys. 30 mins later they arrived with no direction where the car was parked so had to go back in and ask as we couldn’t find it. Summery. What should have been a pleasurable experience was very stressful and took 3 hours !!