Ian

I wouldn't trust them again.

Bought a Kia Sorento from them in April and my experience with Ancoats was poor. Initial contact with Kash was good and when I went to view, the car was cosmetically very well prepared. Then it all started to go wrong. I pointed out that it wasn't MOTed (Kash had forgotten to get it done), and while he claimed it has been serviced, I could see zero evidence of it (the rear wiper blade was non-existent, the air conditioning wasn't working, and I've since changed the filters and they were all filthy). But Kash promised he would send me the service record if I bought the car. It also had a mish-mash of tyres, including two different ones across the back axle - which I see as a safety issue, but Kash saw as 'personal preference'. (Since getting the car home, I also found the towbar electrics didn't work). Nevertheless, I liked the car, so I suggested a sensible price reduction to reflect the various things that needed doing. Kash said he could only give a token amount, so despite having hung around for a long time waiting for it to be MOTed, I went to leave. At this point the owner stepped in, and was more helpful. We agreed a price and I went on my way. On the way home, a warning light came on. I immediately messaged Kash with a picture and he promised it would be sorted. It turned out to be an intermittent fault with a crash sensor that had existed for some time - either Ancoats or the previous owner had hidden it (and obviously the OBD codes weren't checked during the supposed service). Thirty days later, after endless chasing, not only had there been no obvious action from Kash, but I still hadn't received the V5 or the service record. So I asked to return the car for a refund. At this point, Julienne stepped in and have to say, she was very good - friendly, approachable and got things moving. She eventually sent me to what turned out to be a terrific place to replace the failed sensor with a new Kia part. 6 months on, while I'm now very happy with the car, I would never buy from Ancoats again. It's one star for being reasonable value and one star for Julienne. It seems to be be a place that cares much more about how a car looks than whether it is mechanically sound. I've bought three used cars this year. My experience with Ancoats was the worst by a very long way - way more aggro and issues than the other two cars combined. I finally got the V5 12 weeks after buying the car (I ended up reporting it to the DVLA, who were very clear the issue wasn't at their end). I never got any evidence of the phantom pre-purchase service.