Krzysztof K

Very very bad experience

My wife bought a car from Huntingdon Autos car centre. It was delivered to our place. And as we did not have a lot of practice - we bought first practice lessons. We started using the car after the lessons and after a short period, it cut itself on the road. We raised the issue with them; they brought it to their mechanics. They said that they didn't see any faults in car computer. After 2 weeks, we got it back. Unfortunately, the same thing happened. Then the car spent 7 weeks in repair! They claimed to have forwarded it to the Citroen dealer and kind of blamed the dealer for not contacting them - the reason why it took so long 7 weeks. Unfortunately, the car returned, and we did some rounds in our area to check it was working. And it did. But when I went the next time - 3rd time, the same issue appeared. We sent a complaint letter to them, and they did not answer matter-of-factly. They just replied with somebody's phone number without context! Suddenly, when we try to call them - we can't reach them. However, beforehand, they almost always picked up the phone. So I believe that they are ignoring us. BTW, we rode only 95 miles with that car from the bought date to 2nd repair.