Fil D

initially a great service...initially

My experience started very positively with a very friendly salesman and the car purchase (Jaguar XF) was smooth. I had been looking at a number of similar cars, all of which were cheaper and higher spec, but decided that the clean condition and Full Main dealer history with Jaguar (and the peace of mind this gives) was important to me and worth the money. I was then a little surprised to find that 5 weeks later the timing belt was 6 months overdue. When I messaged the dealer to query this I was told, that they didn't know it needed doing, thinking it was 10 years (changed to 7 years/112000 miles by Jaguar 3 years ago). had they known they would have informed me. As a result I bought a car under the impression it was maintained (as recommended) by Jaguar and all relevant services (including major service items such as timing belt) were done. had I been informed that the timing belt was overdue, I would not have purchased it until the belt was changed. In reality I drove away covering 4000 miles in 5 weeks, on an overdue timing belt, that had it snapped would render the car a very expensive paperweight. Not the peace of mind i thought i paid for! in addition, had it gone, my purchased extended warranty would have also been worthless because it hadn't been maintained in line with the manufacturers service schedule. In response the dealer offered my the option of paying them to fit a new belt. not the response i was expecting. The car is now booked in to Jaguar (at my expense) to have the work done for the peace of mind i initially sought. It is a shame that the initial positive service has now left me with a very sour taste. Moral of the story. Double check everything. I believe I was sold a car with a very important (and potentially costly) bit of information missing, that absolutely would have changed my decision to buy. Unfortunately BRM have now lost a future customer