MR D

A1 Customer Service

I purchased a Mercedes C200 from SJ Rayner on the 3rd October 23. As i drove away from the dealership, i noticed a warning which had come up on the instrument panel. Apparently the warning indicated that the battery needed replacing. I drove back to Rayners, who had the battery checked and they replaced it for me, no questions asked. After getting home to Bristol, i noticed that i was loosing air pressure from the left hand rear tyre. After having it checked, it was found that there was a crack in the alloy wheel. Further checks were carried out on all 4 wheels, and a bulge which also created a flat spot was found on the right hand rear alloy. I managed to find 4 refurbished alloys on Ebay for £495. I contacted Rayners with all this information and in their defence they were unaware of the issue with the wheels. They kindly offered to pay me half towards the cost of the replacement wheels, which i was more than happy with. I must admit, you have to go a long way to find a car dealer with this much customer aftercare service. I would have no problem about purchasing a vehicle from Rayners in the future as they are,in my opinion, a 100% class outfit.