Tahir S

Horrendous experience from management

Purchased a Ford Custom on the 30th August 2023, vehicle not checked prior to delivery, raised 3 faults 2 days after purchase. Was advised cannot book me in until 10 days later. I agreed to waiting upto 2 hours for repairs to be carried out. Ended up waiting 4 hours to be told part on order, streaky wipers not replaced & Addblu not topped up also in the 4 hours. I advised the dealership to arrange a loan vehicle and to take mine in to fix when part arrives. I was told they don’t do loan vehicles. At this point, I was advised to Email head of business, what a joke he was. No response from my email and he’s now working his notice period. What a coincidence! Head of business has then passed the buck onto stock controller who calls me not to apologise but offering to taking back the vehicle. I agreed as I can’t deal with incompetent people like this particular dealership. Vehicle returned 4th October 2023, stock controller emailed saying within 48 hours monies will be paid back into my account. It’s not 5 days in, no refund has taken place. I emailed him asking about the refund, his answer was I have sent everything to Head office same day. Not saying I will chase and come back to you, not apologising. Asked for compensation and was told he can’t offer this. Looks like a day court is on the cards. Pendragon who is head of Evans Halshaw, they are no better. No direct phone number to resolving issues, when you have do find a number 0333 323 9255 (this is the most waste of time of a number, call it and see for yourself, voicemails will call you back, the line disconnects when you choose make a complaint. No one from there side has been Intouch to reassure me about anything. BUYERS STAY WELL AWAY FROM THIS DEALERSHIP!.