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Troublemakers

Abominable

Terrible after sale customer service!! Avoid avoid! Purchased a Dacia Duster had it for TWO DAYS when there was an electrical fault stating to stop the vechicle immediately. Took it back for repair, called every week, told each time to call back the following week. Given a courtesy car that we don’t want and does not meet our needs, nor is it the car we PURCHASED! 🤣🤣 After 4 MONTHS told they were unable to fix it and the only available alternatives are cars we don’t want or ones we have to pay thousands more for! This car was 18 grand or so and not cheap to us! No explanation, no offers of viable alternatives just excuses after excuses. It is now 6 MONTHS on, and no word from the dealership, unbelievable! We were called ‘troublemakers’ by Dan the salesman when we went in to discuss the matter!!, Even head office said this not acceptable but just referred us back to Stafford 🤣🤔 The matter is now in the hands of the financial ombudsman who are excellent, and the local press! Wish we’d never been to this place and I would strongly advise against anyone purchasing a used car from here!

Dealer   Reviewer