Akel A

Ahmed

Wasted so much time and effort Just to buy the Blue R8 that they have for sale (since last 3 months), after a 2 hour drive to the showroom 3 times yet couldn't complete the deal due to lack of knowledge, inconsistency and blatant lies!! I was tricked and pushed over the phone to leave a deposit as apparently the car had too much interest on it but I didn't mind since I wanted to buy the car anyway. However, after a drive to the showroom, the car wasn't as described. Yes I know it's not a brand new car but your meant to tell your customers about the dents/cracks or any major scratches on the body before they come to view it (the r8 had poor paintwork at some places and a dent/crack on rear bumper, previously vinyl wrapped poorly). Manager 'Nick' is overly rude, arrogant and doesn't have a clue about what's going on around in the showroom. The car had 41,000 miles when I came to see it first time, paid for it the next day and 3 weeks after paying them fully for the car it had 45,000 miles, something to think about. I've had the worst experience ever buying a used car from this garage, clearly not expected from Stratstone - Aston Martin! If your buying a used car from here make sure you go check it out first. Do not believe what they tell you over the phone and make sure your not fooled by looking at brand new Aston martins that will probably be parked next to the used car that you are interested in. Make sure to collect your car as soon as possible and do not allow them to use your car whatsoever once you have paid for it. You'd probably receive top service as expected if your buying a brand new car from these guys but despite the fact that it is a prestigious company, the staff lacked knowledge and simple customer service. The information being given was inconsistent and put a shadow of ambiguity on the whole experience. Its not expected to be lied to blatantly when spending 60k plus. All the best!