George

Appalling service, don't trust these con

I showed interest in a car on Weds 30th August via Blackbird Crossroad Motors (BCM)'s website. I was told that the car would be on site in a week and was asked to make a £50 refundable deposit On Weds 6th September I chased up the car. I spoke to Kalvir and he told me the car was still not on site, but that increasing the deposit to £500 would mean that he could go to his manager and make the delivery from the supplier a priority. I asked for Friday 8th September, but he said that was too soon. We then agreed that Tuesday 12th Sept would be more realistic. This was ok with me as that gave me time for house viewings before I started a new job As of Friday 15th Sept I had had no communication from BCM via email or phone. I then phoned them to inform them that I wouldn't be buying the car and therefore wanted the refundable deposit to be refunded. I was told that I would receive a call later that day or on Saturday 16th Sept from the manager, but never received a call I chased this up on Sunday 17th Sept and spoke to Clayton from Big Car World. He told me the car was on site on Friday 15th September, but appreciated that my situation had changed. He got Kalvir to call me, who lied and tried to claim that the car was also on site from Wednesday 13th Sept. He also lied and said that he had tried to call me during the week, but no calls had come through and I know that BCM have my phone number as they had called me before using it On Saturday 23rd Sept Clayton called me to tell me that Kalvir would discuss it with the manager on Monday 25th Sept and I would receive a call later that day I received no phone call all week, so again had to chase this up on Friday 29th Sept. I got a call from Nick from a different branch who said that he has to try and reclaim some losses incurred, to which I reminded him that this cost would have been incurred with or without my deposit. BCM are still refusing to refund this deposit and the matter will now be pursued in Small Claims Court.