Corky56

VW Birmingham/ Johnsons

Johnsons VW Birmingham have got to be the poorest car dealership I have ever ever dealt with, I made an enquiry about a car, And they could not contact me enough, even going to the trouble of sending me a video of the car and they would look forward to dealing with me. I did purchase the car and all the calls were answered whenever I rang to ask about the pickup and signing of documents, ( I live 65mile away) absolutley great service as I thought, I did all the signing after travelling to them and 5 minutes before leaving, I was told there was only one key but rest assured a new key had been ordered and would arrive shortly. After 4 weeks of phone calls which were not returned and even told they would get the salesman to ring me back' HE did not' although before hand could not ring me enough to make sure I was still having the car, Contact was what I expected from a dealership as all of the dealerships I have dealt with over my 60 odd years, But this was the first VW I had purchased, And alas for me it was johnsons of Birmingham. The key arrived after 4 weeks so I was told to ring Johnson in Birmingham when it arrived so as they could inform johnsons of Stoke (the nearest VW to me) and arrange the key to be programmed, I did but my salesman was busy and he would ring me back' HE did not, So rang again the next day but he was on his day off, I asked to speak to a manager, and after waiting on the phone the receptionist told me he was also busy but would ring me back, as of yet he as not, The thing is this, is this a so called professional company who are hell bent on just selling cars and giving NO customer service the moment the customer takes the car off the forecourt' The salesmen get there commission the company gets there bit, and to hell with the stupid mug customer. Whenever I have purchased a car' Peugeot, Ford,Audi,Citreon and others I have purchased from I have always had the best customer service even to the point they have rang me after purchasing and asking was all OK, then some months later the same again and asking if my wife and I were happy with the vehicle, Not waiting until 5 minutes before to let you know there was only one key, Other companies would have made this a top priority to get those spare set of keys to you asap, Not a month down the line and still waiting to get said key programmed. I really cannot emphasise my disappoitment with johnsons of Birmingham, and under the logo of VW a rspected car maker in the world having johnsons as a dealer.