Anonymous

Really uncomfortable

A really uncomfortable experience with an oddly aggressive salesman. We reserved an electric car online and were phoned the night before our visit to say that although it hadn't been publicly advertised, the car had a battery lease on it, which the dealer would be able to do a deal on. They asked if we'd still like to come, to which we said yes. The car was nice to drive, clean etc., and we were genuinely interested in negotiating on it, but the whole process was beyond awkward. As soon as we asked about the price we were told "I phoned you last night and told you about the battery lease so we didn't have to have this conversation" - a phrase he repeated again and again. We asked what the deal on the lease would be and were told he had no idea, that was above his pay grade, he didn't do the advertising, he didn't do the pricing, and we'd have to speak to the manager etc. etc. The manager that wasn't available, so we'd driven a very long way to negotiate on a car they could never have sold us that day, apparently. When we asked about the price of the car itself, we were mockingly laughed at. Is it really the case you can't negotiate on a vehicle these days, especially if the car has been on their forecourt for 3 months? I actually felt I had to diffuse the situation and get the salesman to calm down - the same salesman who didn't get off his chair to shake our hand and say goodbye. Call me old fashioned, but that's a basic courtesy. My dad, who had been quietly listening to the whole thing, left the building saying he'd never, ever heard a salesman be quite so rude and no matter what, we shouldn't buy a car from that dealership, which we won't! Good luck selling a car that isn't accurately advertised, that you don't know the offer on, and that is represented by people not interested in maintaining basic customer relations.