Ernie E

Unprofessional Service

VERY UNPROFESSIONAL SERVICE;- I have never ever experienced this shabby, unprofessional, full of excuses purchase of a car in my life! I bought an Infinity FX on the 14th September and dealt with a salesman from Braidwood Motors called Mark. The car was immaculate and during the interaction with Mark he was very chatty and friendly and the advert provided all the relevant details that I was looking for in buying a car of this size (service history, MOT, mileage etc) I managed to get what I thought was a good deal for a decent car. Delivery was arranged for the Friday of that week by low loader to my home address, the car arrived on time and I was over the moon with its appearance, the driver didn’t/couldn’t explain the controls as he didn’t know anything about the car, and handed the keys and documents to me and promptly left. I drove the car around for about 30 minutes to get a feel for it and loved it, I proceeded to stop at a garage and fill the tank up with fuel, £70 later I was on my way home. On arriving home I checked through the paperwork only to find no service history provided in the paperwork, I called Mark requesting he could provide this thinking he had forgot to include the service book in the paperwork. He said he would call me back once he had located it, he called back within 10 minutes to declare that he had a telephone conversation with the 75 year old previous owner, who assured Mark that he has had it fully serviced twice per year, but clearly could not provide the service book with the stamps nor invoices he told me, but I got the feeling from Marks attitude that I had to accept that the old man assured him so surely I would accept that! He also proceeded to provide me with advice that I didn’t require service history as the car should only be worth 5k in a years time and at that price nobody would be looking for service history!!! I started to get the impression that Mark was being condescending towards me and I should just listen to him as he knew best. I requested the contact details of the company he arranged the finance through so I could cancel the agreement with them, he told me to Google it when he gave me their name, I still have not located the company so am worried that I still have a ghost financial responsibility that can’t be cancelled because he wouldn’t give me the contact details!!! Very immature attitude. I told him that I wouldn’t have bought the car had I known it did not have any service history, this is a big 3.0ltr engine so I was expecting to get this as per the garages advertisement of the car. I told him that I was covered by the remote purchase deal and if he couldn’t provide service history I wanted to return the car and cancel the deal, I even asked him for the details of the other Infinity he had in stock which he said he would get back to me but never did. this all took place on the arrival day of the car. His attitude changed completely towards me thereafter. I asked him if he could arrange to pick the car back up but was abruptly informed that he wouldn’t be doing that and that I would have to get the car back to him, even after I explained that I couldn’t get transport to get home, he suggested I get the train back which would include two taxis and two trains to get home! Lots more detail to narrate but not a lot of time, to summarise additional to the above:- not paying my deposit back in full nor reimbursing me for the £70 of fuel, stating that he would pay a % of my deposit of £3000 with the balance paid when I get the V5 back to him, which ended up not being paid back when he received the V5 because according to him DVLA had messed up and he couldn’t sell the car without the correct V5, (although it was advertised again the day after I returned it to him at a higher price) stating he would SORN the car (although it’s in my name so not sure if that’s even legal for him to do that without my permission) he got the car back within 2 days so I would have expected my full refund paid back to me directly. Mark has been nothing but unprofessional once he accepted that he had wrongly sold this car to me with published misinformation regarding very important service history, not responding to messages etc. I will be informing Citizens Advice, the Financial Omnibusman, auto trader and Trading Standards of the attitude of this garage and it’s sales people, in the hope that they may retrain Mark in his attitude and management of customers, at least they will know what he’s been up to! I have messaged the directors by email but suspect they don’t receive this as the details were given to me by Mark! Ernie E