Lynn W

Disrespectful and disgusting

Croxdale Motor Group My father purchased a Citroen C5 in December 2019 from your garage through Mobility and has decided to keep the car for another 3 years rather than replace due to the fact that he is use to it and he has been unwell. In February this year my father was rushed to hospital where he stayed for 3 weeks due to heart failure. Thankfully he has recovered enough to be enjoying life and one of his passions – driving. My father is 82 years old and a proper gentleman. I called to see him, and he was very upset and angry due to your disgusting and disrespectful behaviour towards him. Unfortunately, he stopped at your garage for some help and support relating to a dashboard light that had appeared. A member of your team was extremely rude and unprofessional with my father. He obviously could not be bothered with such a menial task even though he was there doing nothing and ready to help. The way he spoke to my father and interacted was nothing short of disgusting- he basically made him feel useless and incompetent for trying to get help. My father became very frustrated and anxious due to the fact that the employee had humiliated him which made my father have a panic attack as he was that wound up. My father was handed a piece of paper and basically told to ‘jog on and call it’. You advertise this: Customer service is the prime concern at our dealership, so you can be confident that the Motability team will handle any requirements with the utmost professionalism and sensitivity I strongly recommend that you revisit training on proper customer care and compassion. One day you will have an elderly relation who needs a bit more support than the average person, I hope they never encounter such customer service from any other human being. Sadly, Lynn Watson (Daughter).