Flavio

Worst garage ever

I bought a car from Peter Vardy Motherwell. When I went and saw the car, everyone was very friendly and tried to help. after the test drive I reported a problem with the speaker in the windshield (driver's side) they said they would fix it before I get the car. I took all possible assurances from them. The day I picked up the car, I noticed that the windshield had 3 cracks (chips). I told them I wouldn't sign the contract if it wasn't resolved. When I saw the car, there was nothing on it. They promised to send someone to fix my windshield that same week. I signed the contract and got into the car. Before I left, I opened the front windows. The car was washed so well that I scratched both my windows because of them! between the window seals was gravel and sand. I got out of the car and went to report the problem and they said they would fix it. I still haven't solved the windows. (after almost 2 years). The guy with the windshield didn't come and I had to call him for 3 months to fix my windshield. The speaker issue has not been resolved even now. I have reported it month after month, to no avail. After 5 months of phone calls with petervardy and HR, complaints to customer service, the EGR valve broke. I called them and no one answered the phone. when they answered and heard my name and what car I bought, they hung up on me. I went to the garage and they let me wait for 2 hours to schedule me for service in another 2 months. until finally, when they checked that it was the egr valve, they told me to pay for the diagnosis and that my insurance does not cover the EGR VALVE. "It's been a long time since I bought the car and the egr valve may have worn out." If I report the problem 5 months after buying the car and everyone laughs at me, won't answer my phone, won't take my car in for service, where is my fault? after almost two years nothing has been resolved with my insurance. I have petervardy insurance + CarCare insurance. I paid a lot of money on insurance to end up fixing it myself? I do not recommend this company to anyone, before you buy the car everyone is friendly, after you signed the contract they ignore you and avoid you! In short: from the first day I got the car from them, I was very disappointed. the car inside was full of dirt and very dirty! broken windshield, scratched windows. I have all the assurances I saw on the sheet when I was offered, the employees are very incompetent, they don't answer the phone and when you go to them they promise they will fix it. after two years in which I gave them the chance to repair my egr valve under warranty, I decided to leave a review with my experience! AVOID PETERVARDY!