SK

My air conditioner was malfunctioning

My air conditioner was malfunctioning, so I had it repaired on August 16th of the last month. Following the repair involving gas recharge, I arrived to collect my car, only to discover that the air conditioner was completely non-functional. When I confronted Jay Tait, the individual responsible for this case, he callously brushed off the issue, citing the supposed limitations of electric cars, and essentially told me there was nothing more to be done. He audaciously persuaded me to return home for the time being, implying that if further issues arose, I should consider coming back. I found myself utterly dismayed that despite having already paid for the repair, I was being forced to leave with the problem unresolved. For an extended period, I couldn't shake the nagging feeling that this situation was far from ordinary. However, Jay Tait continued to insist that everything was normal, brazenly advising me to simply go home. I'm absolutely incensed by the way they handled a disgruntled customer. In the end, after an extended wait, a technician finally intervened and confirmed that the issue lay with an entirely different component. I have now been waiting for this part for a grueling month. I attempted to communicate with Jay Tait via email on two separate occasions for updates, but my efforts were met with stone-cold silence. This level of customer service is not just infuriating; it is outright appalling. I've incurred expenses for a problem that wasn't even the root cause, and yet, the issue has lingered unresolved for a torturous month. When I contacted them by phone, they had the audacity to inform me that this part (the compressor) is backordered, and I should passively endure the delay. It's beyond infuriating because even local auto centers can efficiently order and procure such parts within a week, yet I remain in the dark about when this elusive part will finally become available. Could all of this incompetence possibly be attributed to my Asian heritage? Is this an insidious form of racial discrimination? In our household, we are proud owners of two Peugeot cars. We have genuinely enjoyed our experience with them. However, this abysmal customer service has cast an indelible stain on our perception of Peugeot. We are now seriously contemplating pursuing legal action to obtain the rightful compensation for this outrageous ordeal