Vugar

Awful! Avoid!

I recently purchased a car from this dealership, and I must say that my experience has been a nightmare and I do not reccomend them to anyone else. Having a looked at other reviews and platforms, cars with hidden issues being sold is not a surprise. Within just a month of ownership, I encountered a significant issue—a persistent service light indicating the need for engine oil top-up. My efforts to communicate this issue to the dealership, were met with disappointment. Promised call-backs never materialised and no responsibility was taken at the time as I was simply told to keep an eye on it. Subsequent attempts to contact the dealership also proved unfruitful. The Sales Manager assured me that the service department would get in touch, but again, no communication ensued. Despite my continuous efforts, the dealership failed to address the issue and get in touch with me so I had to seek assistance from a local Dealership Specialist. Their tests confirmed a faulty engine which needs to be completely replaced. They also discovered that the car was sold to me with warped brake disks which are unsafe. Having requested a refund for the car all communications with me suddenly increased. Although, as a gesture of goodwill and to get the process moving, I said I would be willing to overlook the several £100s of pounds worth of expenses I have suffered (+ transporation costs from being left without a vehicle), James Basting, their used car manager has been refusing a refund. They have also falsely claimed that I never gave them a chance to repair the car (Although the specialist has already said the car needs a new engine); the opportunity the dealership forfeited after ignoring my calls and not taking responsibility for the faulty vehicle they sold. The case will be going to court and I am awaiting a response from their solicitor. Poor management from the dealership and James Basting is both disappointing and worrying as it seems they would rather go to court rather than accept responsibility for a faulty vehicle that has been sold. It is also worrying how they are not accepting the report and findings of the brand Specialist.