Diane

CON ARTISTS! Avoid this branch!!!

You would expect the service buying a Mercedes Benz to be immaculate. Firstly, I found a car I loved and agreed with a salesman on the price. Paid the deposit and left the showroom super happy with the agreed price. After the money for the vehicle was transferred, I was chased and told that the agreed amount was incorrect and that I needed to pay an additional bit of money. Surely if you shake on a price with a salesman who then confirms with his manager - it’s a done deal? Wrong apparently. Once I got the car - it came without a manual. And as wonderful as the vehicle demonstration from the salesman who passed it over to me, it didn’t conclude the whole car. 2 months later after purchasing and I’m having to google how to use my new car. Is this normal? My BWM came with a manual. Upon leaving the showroom with new Mercedes, a warning light came on regarding a missing tyre sensor which has still not been sorted. After 2 visits to Mercedes this has still not been fixed. After the second visit it now says all tyre monitors are inoperative ✌🏽 so instead of replacing the missing tyre monitor, they took them ALL out. Wonderful. A spec of the car was that it included a sat nav - your colleague who passed the car over to me as you were on vacation (JOE) told me to ‘buy one from Amazon’ I wasted £50 odd pounds for an amazing SD CARD to then be told by you’d mechanic when my car was getting serviced (which was pointless fyi as the warning light STILL CONTINUES TO FLASH) that the sat nav SD card has to be a Mercedes one and costs around £600-£700 to purchase. WHY HAS THIS NOT BEEN INCLUDED? SHOCKING service. Literally throw your money done the drain or by a BWM - they don’t con you