Mandy

After sales service

I bought my Fiesta in 2020 from Ford OMC, and have had annual services with them since. In July 2023 I had punctures on two wheels for the first time since buying the car but the locking nuts were missing from the boot, last seen at my annual service, so had to make do with temp repairs. I returned to Ford OMC to see whether the mechanic had put them aside, I wasn't hopeful because so many months had passed since my last service, but they had not. I was then offered new ones for £75 which I had no choice but to purchase. On taking my car to have both temp repairs done some weeks later, I was told by the garage (not Ford!) that I have the wrong locking nuts. I returned to Ford OMC with the locking nuts, and was told three times by a very disinterested parts salesperson that they needed my invoice for the locking nuts, staring at me and repeating in a monotone voice the same sentence, even when I pointed out that it was an electronic receipt so would be in their system, and the packaging was still new with their barcode on, but to no avail, he didn't even attempt to help. I returned later with the invoice that I had fortunately kept, only to find the parts and service department closed early on Saturdays. I will now have to take time off work to go back to Ford OMC yet again to hopefully get the correct locking nuts so that I can have my tyres repaired, which will hopefully not blow out in the meantime. I have been looking at different Ford models to replace my Fiesta in December this year, I will not be going to Ford OMC, and would not recommend their after sales service at all. Atrocious after sales service!